Continuous improvement

Amélioration continueOur Continuous Improvement approach is intended as a gradual & evolving culture change placing people at the center of the process promoting a widespread interest in the use of best practices.

In comparison to our Kaizen workshops taking place with a highly concentrated energy on highly targeted objectives, our continuous improvement approach is intended to be progressive. It starts with the Client and the definition of its needs, both in the writings and in the unwritten and closes the loop with the Client – feedback – after sales service  raise the bar to better meet their needs and create the Wow!

Everything is questioned, nothing is left to chance.

Among the ingredients of this approach are:

  • Analysis of the Current Situation, define the desired Situation and determine the Gap
  • The inevitable development of a Continuous Improvement Plan that will cover the Gap
  • Effective communication, both within and between each level is one of the secrets to lasting results
  • Team concept
  • The involvement of employees at all levels to create a high and sustained rhythm
  • Consolidation of the basic elements of continuous improvement: Quality, Cost, Delivery
  • The inclusion of other major elements of interest for the organization: Safety, Morale, Customer Service
  • The systematic integration of the entire cycle from improvement planning to monitoring the results, from order taking to Customer service
  • Creating a habit modeled on the Deming principles, the famous « Plan, Do, Check, Act », then raises the bar and engage in the spiral of Excellence to gradually integrate it in the DNA of the whole organization.

Among the improvement strategies and problem solving tools are:

  • Simple & efficient Statistics to transmit the voice of the floor which is speaking to us.
  • The 8 Lean sources of Waste
  • The use of practical & simple problem solving methods such as:
    • A-4 (1 page) to summarize everything in one page
    • 5 Why to trace the source of the problem
    • The 5W2H (Why? Where, What, Who? When and How? How much?) To learn more about a problem
  • Analysis and Synthesis methods such as:
    • FMEA (Failures Mode & Effect Analysis) to quantify the risk
    • Cause and Effect Diagram (Ishikawa)
    • Flowcharts or flow diagram or process flow
  • Other Human oriented tips:
    • The adoption of winning Actions and Behavior following a major complaint,
    • The inculcation of the idea of ​​thinking while working and thinking about the right things
    • Understanding and adopting of the “Internal Customer-Supplier” principle
    • Creating an atmosphere where we take pleasure to perform and where achievement of results are encouraged, supported & recognized as well as the effort.
    • The definition & promotion of Win-Win Attitudes
    • Stabilizing the processes, on the floor and in the decision making as well
    • Sharing lessons learned
    • Efficient Meetings & the “One Minute Minutes”
    • Brainstorming
    • The cult of Measuring
    • The scientists’ attitude: – “Colombo” practice
    • The assimilation of the (SMART) rules to determine Result generating targets
    • Focus on Results
    • The importance of controlling the process (Transforming Characteristics Critical to Customer  into Key Process Parameters)
    • Instill the importance of standardization (ex: same types of quick connects to similar applications), rigor & monitoring
    • For targeted cases, we use the most common Lean tools such as 5S, Kaizen, SMED, Visual Controls, Poka-Yoke, etc..

Let us remember that Attitude conditions Aptitudes and not the other way around.